Solve technical requests that 1st level cannot solve. Support with billing requests or issues. Filter and decide which technical requests require escalation. Follow processes to make sure that orders are generated without any problem. Review CRM conversations in order to make sure processes are properly followed. Escalate those mistakes identified in order to implement improvement actions with our vendors.
Some previous experience in Billing, Finance Ops. or B2C Customer Service. Advance Excel or Google Sheet user. SQL or billing systems (e.g. SAP) experienceis preferred but not required. Strong business acumen. Developed communication skills. Bachelor's degree in business, marketing or sales. Data-driven profile. Proficiency in English and Spanish is mandatory, Italian language is a plus.
Apply through Glovo careers page.
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